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Call types are the list dispatchers and units pick from when they create a call. To get started with customization, open the Configuration > Call Types page. Your community automatically starts with a default set of call types. You can Edit call type’s names or descriptions, delete the call types you don’t use, or add your own with the appropriate New Call Type button. These changes only apply to your community and are displayed in the CAD/MDT the next time a session is opened. To start over, reset call types to the defaults from the Community Data page.